Refund Policy

When to report a product problem

Start a return or exchange request within 30 calendar days after delivery if goods arrive damaged, defective, incorrect, incomplete, or materially different from their description. This voluntary policy does not cover a change of mind, personal preference, or a mistaken size or option selection. Your non-excludable statutory rights are unaffected.

Approval before shipment

Send azayayacor28@gmail.com your order number, checkout email, and an explanation of the problem. Include clear photographs or video of the item and packaging, and retain the packaging and relevant parts. We review the information before authorizing a return. If approved, we supply the correct return address and instructions; our mailing address is for correspondence, not an automatic return destination.

Exchanges and refunds

Replacement or exchange depends on the review outcome and available stock. Any applicable shipping arrangements, label instructions, or fees are explained for the request in line with confirmed commitments and applicable law. After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank or payment provider may require additional time to post the credit.